Support
General information
- Link to report technical issues (after go-live): Issue form
- Link to report new ideas, functionalities, improvements: Ideas Form
For Countries only - Question time
- Link to access the Question time website (every Wednesday from 10AM till 11AM - European Continental Time): Click on the link to join the next session
For Academy/SCS only - hotfix procedure
Cases when a hotfix procedure is necessary:
- Websites are offline
- Customers can´t perform expected actions
- For Academy
- Cannot find a training
- Cannot book a training
- For SCS
- Cannot find a job offer
- Cannot apply to a job offer
- Online activities cannot be monitored
- No data getting into Google Analytics
- For Academy
Escalation email
- Main stakeholder to send email to the Academy website team
- Email subject: "Hot Fix - Issue Summary"
- Email distribution list
- Main list:
- sebastien.moreews@sdworx.com
- rob.woestenborghs@sdworx.com
- romain.maquaire@sdworx.com (Academy)
- rebeca.soler@sdworx.com (SCS)
- aliye.kurumlu-vankerckhove@sdworx.com
- For SCS only CCs to add:
- gitte.milbou@sdworx.com
- tamara.manneh@sdworx.com
- jesse.willem@sdworx.com
- ictscs.be@sdworx.com
- ictscs.nl@sdworx.com
- Main list:
- Email message:
- URL of the page
- As is: Description of the situation as it is now
- To be: Description of the situation as it should be
- Description of the business impact
