Support

General information

• Link to ask your question and book a question time slot: ME Websites - Question time - Requests
  • Every Thuesday and thursday at 10:00 AM CET
• Link to report technical issues : Issue form
• Link to submit new ideas, functionalities, improvements: Improvements - Change Requests - new Functionalities

For Academy/SCS only - hotfix procedure

Cases when a hotfix procedure is necessary:

• Websites are offline
• Customers can´t perform expected actions
  • For Academy
    • Cannot find a training
    • Cannot book a training
  • For SCS
    • Cannot find a job offer
    • Cannot apply to a job offer
  • Online activities cannot be monitored
    • No data getting into Google Analytics

Escalation email

• Main stakeholder to send email to the Academy website team
  • Email subject: "Hot Fix - Issue Summary"
  • Email distribution list
    • Main list:
      • sebastien.moreews@sdworx.com
      • rob.woestenborghs@sdworx.com
      • romain.maquaire@sdworx.com (Academy)
      • rebeca.soler@sdworx.com (SCS)
      • aliye.kurumlu-vankerckhove@sdworx.com
    • For SCS only CCs to add:
      • gitte.milbou@sdworx.com
      • tamara.manneh@sdworx.com
      • jesse.willem@sdworx.com
      • ictscs.be@sdworx.com
      • ictscs.nl@sdworx.com
  • Email message:
    • URL of the page
    • As is: Description of the situation as it is now
    • To be: Description of the situation as it should be
    • Description of the business impact