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Getting Started with GoToWebinar

This article provides a comprehensive overview of GoToWebinar, including how to get started, system requirements, user roles, and key features. GoToWebinar is a professional webinar hosting platform...

Chandni Danhoo
Updated by Chandni Danhoo

Article 1: Get Started Article 2: Create a Webinar Article 3: Create Webinar Form, Page and Emails & Colors Article 4: Update Status on Pardot

This article provides a comprehensive overview of GoToWebinar, including how to get started, system requirements, user roles, and key features. GoToWebinar is a professional webinar hosting platform developed by GoTo (formerly LogMeIn). It enables businesses to host live, automated, or recorded webinars with up to 3,000 attendees.

🧑‍💼 How to Get a User for GoToWebinar

At SD Worx, we benefit from a corporate licence for GoToWebinar, which means you don’t need to purchase your own subscription to host webinars. If you’re planning to run a webinar, simply reach out to the Marketing Automation team ~ Matthew Smet / Chandni Danhoo / Mario Medina. They will guide you through the process and coordinate with you to set up your user account under the corporate licence. This ensures you have the right access and support to host your event smoothly.

📚 Training & Resources Available

Whether you're a beginner or an experienced user, GoToWebinar offers plenty of learning materials:

👥 Types of Webinars on GoToWebinar

Webinar Type

Description

Attendee Limit

Can Attendees be Unmuted?

Auto-Recording Available?

Q&A Available?

Password Protection?

Standard Webinar

Fully interactive sessions hosted live by the organizer. Attendees can join via desktop or mobile app.

Up to 1,000 (Pro) / 3,000 (Enterprise)

✅ Yes, organizers can unmute attendees or promote them to panelists

✅ Yes

Live Q&A

✅ Yes

Webcast Webinar

Live events streamed via browser—no downloads required. Ideal for large audiences.

Up to 3,000

❌ No, attendees remain muted and cannot be promoted

✅ Yes

Live Q&A

✅ Yes

Recorded Webinar

Pre-recorded sessions that run automatically. Organizers do not need to be present.

Matches your plan’s registration capacity—up to 3,000 attendees

❌ No, session is pre-recorded and attendees cannot be unmuted

✅ Automatically plays recording

Q&A sent to organizer after the session

❌ No

Virtual Events

Multi-day or multi-session events combining live and recorded webinars. Ideal for conferences or internal kick-offs.

Up to 3,000 per session

Depends on session type (Standard/Webcast)

✅ Yes, per session

Depends on the session type.

✅ Yes, per session

🎙️Webinar Roles Explained

Organizer

🛠️ The mastermind behind the event.

  • Schedules the webinar
  • Manages settings and branding
  • Assigns roles and sends invitations
  • Starts and ends the session
Presenter

🎤 The voice of the webinar.

  • Shares their screen, slides, or webcam
  • Delivers the main content
  • Answers live questions
  • Can launch polls and handouts
Panelist

🤝 The co-pilot.

  • Supports the presenter
  • Can speak, share screen, and interact
  • Ideal for Q&A sessions or expert panels
Attendee

👀 The audience.

  • Joins to watch, listen, and interact
  • Can respond to polls and submit questions
  • Cannot speak or share screen unless promoted

🧭Features of GoToWebinar

  1. Registration Forms: Use Pardot Form to capture webinar registrants. This form will be connected to the GoToWebinar event via the completion action. Ensure that you add the mandatory fields (First Name, Last Name, Email, Company) in your registration form. Learn more about this step in Article 2.
Do not utilize the direct registration form of GoToWebinar. Always utilize the Pardot Form.
  1. Branding & Customization: Make your webinars feel like an extension of your brand. Add logos, colors, banners, and custom messaging to registration pages and emails.
  2. Engagement Tools: Keep your audience involved with: Polls to gather instant feedback ; Surveys for post-event insights ; Q&A to answer live questions ; Handouts to share resources during the session.
  3. Analytics & Reporting: Dive into detailed reports on: Attendance rates , Engagement levels , Source tracking (where registrants came from) , Follow-up actions.
  4. Automated Webinars: Save time by scheduling pre-recorded sessions that run automatically. Great for evergreen content, onboarding, and lead generation.
  5. Integrations: SD Worx GoToWebinar user account is connected with Pardot allowing to capture data and push to Salesforce. If you have a new user account, it is crucial to check with Marketing Automation Team for the connection between your GoToWebinar to Pardot.

🖥️ System Requirements

For Organizers & Presenters:

✔️ OS: Windows 10+ / macOS 10.13+ | ✔️ Browser: Chrome, Firefox, Safari, Edge | ✔️ Internet: Wired connection, 1 Mbps+ upload | ✔️ Hardware: Microphone, webcam, speakers/headset

For Attendees:

✔️ Desktop, mobile, or tablet access | ✔️ No software installation required (browser-based)

❓ FAQ Section

🔍 What is GoToWebinar used for?
GoToWebinar is a platform for hosting online events like webinars, training sessions, product demos, and virtual conferences. It helps you engage with audiences remotely and track participation.
🔍 Do I need to install software to join a webinar?
Not necessarily! Attendees can join directly from their browser. However, downloading the GoTo app can improve performance and access to features.
🔍 Who can host a webinar?
Anyone with organizer access can host a webinar, organizers can also invite co-organizer (without license) directly via the webinar.
🔍 Can I test my webinar before going live?
Yes! Use Practice Mode to rehearse with your team, test your audio/video, and preview your slides.
🔍 How far in advance should I schedule a webinar?
It’s best to schedule at least 6 weeks in advance to allow time for promotion, registration, and preparation.
🔍 How do I invite people to my webinar?
Once your webinar is scheduled, you can create Pardot forms and Landing Page to promote and boost your webinar registration including email.
🔍 Can I see who attended my webinar?
Yes! After the event, you’ll get detailed attendance reports, including who joined, how long they stayed, and how engaged they were.
🔍Can I record my webinar?
Absolutely. You can enable auto-recording during setup, and share the recording afterward via GoToStage or direct links.
🔍 What happens if I exceed the attendee limit?
Attendees beyond your plan’s limit will not be able to join. To accommodate more participants, you’ll need to upgrade your plan or switch to Webcast mode for higher capacity.
🔍 Can I integrate GoToWebinar with my CRM or marketing tools?
GoToWebinar user accounts are connected to Pardot. In case you need to connect a new user account, please reach out to Marketing Automation Team (Matthew Smet, Chandni Danhoo or Mario Medina).

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How to Create a Webinar in GoToWebinar

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