Event Mails overview and target

Updated 1 month ago by Chandni Danhoo

Save the date mail:

The Save the date mail will be sent to all contacts that you have added to your invitee list and have the status “Waiting”, meaning that the invitee has not yet received an invitation e-mail. If you don't fill in a send date, the save the date mail will be in "draft".

Invitation mail:

The start and latest sending date refer to the automatic sending of the emails. All invitees on the invitee list before the start date, will receive their invitation on the start date. Each additional invitee, which you add between the start and end date, is automatically invited within 15 to 30 minutes (if places are available). You can send out the invitation mails “all at once” or “one-by-one”.

“All-at-once”: everybody you will put on your invitation list will receive an invitation (if there are places available).
“One-by-one”: the system will start inviting your invitees, starting with the one on top of the invitation list and stops sending mails until there are as many people invited as you have places available. Once one of the invitees declines or the invitation expires, automatically the next in line will receive the invitation mail.

Reminder mail:

Everyone will receive the reminder at the right time except the guest who has already registered or declined the invitation. When the registration period has ended or the places have already been distributed, the reminder will not be sent again.

Internal Reminder mail:

The internal reminder mail sends a warning to the ticketholder to inform him / her which customer's invitation expires in x days and which have not yet responded.

Confirmation mail:

The confirmation mail will be sent immediately once the invitee has registered. You will have the option to send to both Main guests only or all Main & extra guests. Via this email, Invitees can edit / cancel their registration or add to agenda.

Pre-event mail:

This email will be sent automatically x days before the event start date for which the invitee was registered. Just like the confirmation mail, you can choose to send this mail to the main guest only or to all the guests.

Thank you mail:

The thank you mail can be scheduled x days after the event is finished. It can be sent to Main guest registered / All guests registered / Main guest attended / All guests attended. You can also include a survey button in your e-mail design if you have created an "Event satisfaction survey" for this event.

Ticket mail:

The ticket e-mail contains a link to the tickets destined for the attendee. You send these e-mails in batch to everyone, who is entitled to these tickets or trigger the mails individually in the ticket list.

Write new email (Ad hoc)

You can use the ad hoc “Write new email” template to email to target group such as: Waiting / Pending / Confirmed / Declined / Expired / Cancelled / Attendee Registered / Check in / No-show. If you don't fill in a send date, this new email will be in "draft".